We are aware of an issue following our MySQL move last night whereby users are unable to see their databases & database users under the "MySQL" tab on cPanel. No data has been lost and MySQL service continue to function. We believe this to be a bug with the cPanel Remote SQL Migration Tool and have created a ticket with cPanel to help resolve the issue.
MySQL services are running OK, and phpMyAdmin is working correctly to allow full database flexibility and management.
Cannot connect to database error
If you, or one of your sites are having problems connecting to the database please ensure that "localhost" in your configuration file has been changed tomysql.5wire.co.uk ormysql.5wire.info - this will allow your site to remain online whilst we proceed with any further work required - Please note this is now the new location of our database service and mapping, so without these hostnames your website(s) will cease to function.
How do I create databases whilst MySQL is unavailable on cPanel?
At this moment in time we would prefer you didn't create any databases whilst cPanel Technical Team work to resolve the issue, however if you are prepared to backup your database throughout the perios then this is not a problem. Using the phpMyAdmin tab within cPanel, you have full flexibility to create, edit and delete databases as well as create, edit and manage users assigned to databases.
Tuesday, February 26, 2013
