حالة الشبكة أخبار و معلومات

Network issues impacted some services which have now been resolved.

1st October 2023

21:00 BST

A configuration change to our storage service caused a 5min outage. 

We are confident all services are now stable and will close this case.

15:05 BST

Services continue to be monitored and running stable. Priority changed to Medium.

12:45 BST

Services are now stable and no further disruption is expected.

11:30 BST

Continuing to monitor services.

05:30 BST

Cloud Server nodes automatically rebooted due to quorum failure. Back online within 5mins.

02:05 BST

Cloud Servers are in the process of being rebalanced across the cluster. One node will be removed shortly. Services are currently stable and being closely monitored.

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30th September 2023

Update 20:05 BST

Cloud Node failed. Some Cloud Servers were rebalanced across the cluster causing a short outage. We are preparing to remove the failed node to prevent further issues.

Update 16:30 BST

Services are stable and being closely monitored.

13:21 BST

Two nodes restarted several times this afternoon causing a short outage for some customers. Services were resumed within 2-3 minutes. The investigation is currently ongoing. 

Due to network upgrades and migration of existing equipment to a new facility, some services may be affected for up to 2 hours on Sunday 20th September at 1AM BST. 

As part of 5wire Networks mission, this migration is part of a plan to ensure our customers receive a great service without the expensive overheads. Our new facility, a Tier 1 data centre located in EC1, ensures our customers receive the awesome service they desire. With improved redundancy, and faster connectivity, 5wire Networks will continue to deliver a high standard experience.

Dedicated Servers and Colocation customers will be migrated within the next 4 weeks, customers will be notified.

Services will return to normal functionality after this time.

Best Regards,
5wire Networks Ltd

We are completing upgrade work of all our Web Hosting & Reseller Servers on 07/06/2013 at 11PM GMT. We do not anticipate any downtime but anticipate services may be affected for a short duration.

cPanel users are experiencing the error "cpmysqladmin has occured an unknown error" when trying to create, amend or delete databases and users. MySQL services are not affected however at this time no databases can be created or deleted.

A common driver fault found with the Realtek ethernet socket we use on our MySQL server was the cause of 2 hours unavailability last night. We have diagnosed the fault and will be taking relevant actions over the next 24 hours to resolve the issue.

An outage today at 12:27PM - 12:52PM has been diagnosed as a driver issue with our ethernet socket. We have temporarily resolved the issue but maintenance is required to fix the driver.

A network attack emerged from a compromised account on our main web service this evening sending out over 1.2Gbit of data causing inaccessibility to our services. We are removed the compromised account and normal services continue to operate.

Throughout the period MySQL, Dedicated and Virtual Private Servers were unaffected however due to the vast amount of data being sent from our main web server, resumption of service at 23:40 sparked unavailability to the MySQL server as Brute Force software detected the attack and blacklisted the web server IP. Recognising this, and knowing that we had finalised and killed the attack, we flushed the MySQL server and allowed access to our web server again continuing normal service at 23:44

We will be carrying out routine server maintenance between 12:05 - 1:00AM on 7th April, services are expected be unavailable for a maximum of 10 minutes due to reboots - Our backup system will therefore run at a later time.

Roundcube database connection error was logged on 1st April 2013 by several users.

Software updates are expected to take place between 23:00 - 00:00. Full details will be published prior to the update, services are not expected to be disrupted. 

We are investigating further occurring issues with Horde reported on 19/03/2013 by customers, please note Roundcube & SquirrelMail are functioning.

PHP has been updated to 5.3.23 as 5.3.22 is end of life.

We are aware of current Horde & Roundcube unavailability and are working to resolve.

UPDATE

We have restored and resumed service of Roundcube, for the time being Horde has been taken offline and will be resolved on Monday 18th March.

Roundcube is currently showing "SERVICE UNAVAILABLE ERROR 800".

We are investigating the issue caused by IMAP and SMTP connectivity issues, please use alternative email clients.

Horde connectivity has been restored.

We are moving our MySQL operations to a new server in order to free resources from other hardware within the network. Due to large amounts of data this process may lead to slower loading times and a short duration of downtime to configure remote hosting.

Update - 25th February

Due to a problem mapping phpMyAdmin with users on the remote server we have reverted back to our original setup temporarily. Please ensure your hosts are updated to "mysql.5wire.co.uk" or "mysql.5wire.info"

Update - 26th Feb 3:00

We are aware of an issue following our MySQL move last night whereby users are unable to see their databases & database users under the "MySQL" tab on cPanel. No data has been lost and MySQL service continue to function. We believe this to be a bug with the cPanel Remote SQL Migration Tool and have created a ticket with cPanel to help resolve the issue.

MySQL services are running OK, and phpMyAdmin is working correctly to allow full database flexibility and management.

Cannot connect to database error

If you, or one of your sites are having problems connecting to the database please ensure that "localhost" in your configuration file has been changed to�mysql.5wire.co.uk ormysql.5wire.info - this will allow your site to remain online whilst we proceed with any further work required - Please note this is now the new location of our database service and mapping, so without these hostnames your website(s) will cease to function.

How do I create databases whilst MySQL is unavailable on cPanel?

At this moment in time we would prefer you didn't create any databases whilst cPanel Technical Team work to resolve the issue, however if you are prepared to backup your database throughout the perios then this is not a problem. Using the phpMyAdmin tab within cPanel, you have full flexibility to create, edit and delete databases as well as create, edit and manage users assigned to databases.

We are aware of an issue following our MySQL move last night whereby users are unable to see their databases & database users under the "MySQL" tab on cPanel. No data has been lost and MySQL service continue to function. We believe this to be a bug with the cPanel Remote SQL Migration Tool and have created a ticket with cPanel to help resolve the issue.

MySQL services are running OK, and phpMyAdmin is working correctly to allow full database flexibility and management.

Cannot connect to database error

If you, or one of your sites are having problems connecting to the database please ensure that "localhost" in your configuration file has been changed to mysql.5wire.co.uk or mysql.5wire.info - this will allow your site to remain online whilst we proceed with any further work required - Please note this is now the new location of our database service and mapping, so without these hostnames your website(s) will cease to function.

How do I create databases whilst MySQL is unavailable on cPanel?

At this moment in time we would prefer you didn't create any databases whilst cPanel Technical Team work to resolve the issue, however if you are prepared to backup your database throughout the perios then this is not a problem. Using the phpMyAdmin tab within cPanel, you have full flexibility to create, edit and delete databases as well as create, edit and manage users assigned to databases.

MySQL Update - Important Info for Clients! http://www.5wire.co.uk/bill/announcements.php?id=31

We are carrying out routine maintenance to upgrade one of our web servers, upgrades are not suppoes to last the entire duration but will cover a small timeframe during this period.